A Brief Introduction Regarding Service Lifecycle: Continual Service Improvement

The IT Infrastructure Library (ITIL) is among the most widely accepted approach to IT Service Management (ITSM). The newest model to this framework is ITIL V3 that highlights the Service Lifecycle. The Service Lifecycle provides 5 stages that are Service Strategy, Service Design, Service Transition, Service Operation, as well as Continual Service Improvement (CSI).

The Continual Service Improvement phase of the Service Lifecycle is the concentration of this informative article.

Continual Service Improvement assures that value is retained for customers by continuously pinpointing, evaluating and enhancing the quality of IT services. CSI inspects, analyzes, measures as well as offers methods to improve every phase of the Service Lifecycle. However, several the organizations today are merely concentrated with Continual Service Improvement every time a major failure transpires which leads to essential interferences and interruptions to business functions. For CSI to succeed and offer value to your users, Continual Service Improvement must be implemented within the organization and become a routine process.

The CSI Model contains six steps are:
1. What is the vision?
2. Where are we at this point?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. How do we keep the momentum going?

The 7 Step Improvement Process aids different organizations in the collection of information necessary to comprehend the enhancements which the organization has to generate. The seven steps within the cycle are given as follows:

1. Explain what you should gauge
2. Determine what you can measure
3. Collect the info
4. Process the information
5. Assess the info
6. Present and utilize the facts and then
7. Implement corrective action

Join the ITIL V3 Continual Service Improvement course offered by Ashford Global IT to know more concerning how to improve your organization and offer value to your consumers through the gathered knowledge.

If you want to learn more about ITIL Foundations, visit our ITIL foundations training site.